Frequently Asked Questions
What is WowBox and what services do you offer?
WowBox is a comprehensive casino gaming platform that offers a wide variety of casino games including slot machines, table games, card games, and live dealer experiences. We provide educational content about casino games, responsible gaming resources, and a secure platform for entertainment. We focus on delivering high-quality gaming experiences while promoting responsible gaming practices.
Are your casino games fair and regulated?
Yes, all games on our platform are provided by licensed and regulated software providers and undergo regular auditing for fairness and randomness. We use certified Random Number Generators to ensure fair outcomes, and our operations comply with applicable gaming regulations. Game return-to-player percentages and other relevant information are available for transparency.
What responsible gaming tools do you provide?
We offer comprehensive responsible gaming tools including deposit limits, session time limits, loss limits, cooling-off periods, and self-exclusion options. We also provide educational resources about responsible gaming, links to professional help organizations, and access to our responsible gaming support team. Players can set these limits at any time through their account settings.
How do I know if my personal and financial information is secure?
We employ industry-standard security measures including SSL encryption, secure payment processing, and strict data protection protocols. Our platform undergoes regular security audits, and we comply with data protection regulations. We never share your personal information with unauthorized third parties, and all financial transactions are processed through secure, encrypted channels.
What should I do if I think I have a gambling problem?
If you’re concerned about your gaming habits, please contact our responsible gaming team immediately at [email protected]. We can help you set limits, take breaks, or self-exclude from our platform. We also recommend contacting professional organizations such as Gamblers Anonymous, GamCare, or your local gambling addiction support services for additional help and resources.
How can I ensure I’m gaming responsibly?
Responsible gaming involves setting strict budgets before you start playing, never chasing losses, taking regular breaks, avoiding gaming when emotional or stressed, treating gaming as entertainment rather than a way to make money, and seeking help if gaming becomes problematic. We provide tools and resources to help you maintain healthy gaming habits.
What age restrictions apply to your platform?
You must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher, to use our services. We take age verification seriously and may request documentation to verify your age. We are committed to preventing underage gambling and encourage parents to use parental control software to restrict access to gambling sites.